Refund and Returns Policy - TSHICOM - Surveillance Camera Supplier

Thank you for choosing Guangzhou Haode Electronic Technology Co., Ltd. We are committed to providing high-quality products and reliable after-sales service. Please read our Refund & Returns Policy carefully before making a purchase.

1. Standard Return & Refund Policy

For orders that do not qualify for our Replacement Guarantee (see Section 2), the following terms apply:

Customers may request a return or refund within [7–30] days after receiving the goods
Products must be unused, undamaged, and in original packaging
Customers are responsible for return shipping costs, unless the issue is caused by our side
Refunds will be processed after we receive and inspect the returned items

2. 1-Year Free Replacement Guarantee (For Bulk Orders)

For orders with a quantity of more than 20 units, we offer a special after-sales service:

✅ If any product has quality issues within 12 months, we will:

Provide a free replacement
No need to return the defective product
No additional cost required (including replacement and shipping)

This policy is designed to ensure fast, hassle-free support for our business partners.

3. Conditions for Replacement

The 1-Year Free Replacement Guarantee applies under the following conditions:

The issue is caused by manufacturing defects or product quality problems
The product has been used under normal conditions
Valid proof (such as photos or videos) is provided

This policy does not apply to:

Damage caused by misuse, improper installation, or accidents
Unauthorized repairs or modifications

4. Non-Returnable Items

The following items are not eligible for return or refund:

Customized or OEM/ODM products
Products damaged due to improper use
Clearance or special discounted items (if specified)

5. Refund Process

Once your return is received and inspected:

We will notify you of the approval or rejection of your refund
If approved, the refund will be processed to your original payment method within [5–10 business days]

6. Shipping Costs

Original shipping fees are non-refundable
Return shipping costs are the responsibility of the customer unless the issue is due to our error